Back
How can we help you?
Browse answers below, track your order, or reach our team — everything is on this page.
Help Center
Frequently asked questions
Orders & Shipping
Yes — once your package ships, a tracking number will be sent to your email address automatically.
Warranty & Returns
Contact Us
We'll respond within one business day
Policies
Shipping · Warranty & Returns · Terms · Privacy
Privacy Policy
Last updated January 1, 2024
Information we collect
Personal data: name, email, phone number, shipping address. Usage data: IP address, browser type, pages visited, time spent. Cookies: session, preference, security, and advertising cookies.
How we use your data
We use your data to fulfill orders and send shipping updates, provide customer support, improve our Service and detect technical issues, and send newsletters or promotional materials that you may opt out of at any time.
We do not sell your data
PHILTOP does not sell or rent your personal information to any third parties. We share data only with service providers (shipping carriers, payment processors) strictly necessary to complete your order. We do not store payment card details. All payment information is handled directly by PCI-DSS compliant processors (PayPal/Braintree, Stripe).
Your privacy rights (CCPA)
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to know what personal data we collect, request deletion of your data, and opt out of any sale of your data. We do not sell personal information. To exercise your rights, contact us at [email protected] or 1-626-320-8689.
Cookies & tracking
We use cookies for session management, preferences, security, and advertising (Google Ads, Facebook, Pinterest, Twitter). You can disable cookies in your browser settings, though some features may not function properly. We honor Do Not Track browser signals. Our website is intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us and we will promptly remove it.
Contact
We will notify you of material changes by posting the updated policy here and, where appropriate, by email. Continued use of the Service after changes are posted constitutes your acceptance. Questions about this Privacy Policy: [email protected] · 1-626-320-8689.
1-626-320-8689